Privacy Policy for OxKnit.net

We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.

We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, interaction patterns, feature utilization metrics, and session duration statistics. This information is collected through automated logging systems, cookie tracking, and analytics tools and may include knitting pattern downloads, tutorial video views, and community forum interactions. The source of this data is our analytics software and website monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing content popularity, and optimizing resource allocation, which enables us to deliver personalized content recommendations, improve navigation efficiency, and enhance community features. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.

We may process account data (“account data”), which comprehensively includes email address, username, password hash, account preferences, registration date, and subscription status. This information is collected through registration forms, account updates, and user preferences settings and may include newsletter subscriptions, pattern purchase history, and crafting skill level indicators. The source of this data is direct user input during account creation and management. We process this information for managing user accounts, processing transactions, facilitating community interactions, and providing personalized services, which enables us to authenticate users, maintain security, and deliver relevant content. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests in proper administration.

We may process profile data (“profile data”), which comprehensively includes display name, profile picture, bio information, crafting preferences, and skill levels. This information is collected through profile creation forms, community interactions, and preference settings and may include favorite knitting styles, preferred yarn types, and project showcases. The source of this data is user-provided information and community engagement. We process this information for enabling community features, facilitating user connections, personalizing content recommendations, and enhancing user experience, which enables us to foster meaningful community interactions, match users with relevant content, and improve social features. The legal basis for this processing is our legitimate interests in operating and improving our online crafting community.

You have the right to access your personal data, which means you can request and receive a comprehensive copy of all personal information we hold about you. This includes the ability to verify data accuracy, review processing purposes, and understand data sharing practices. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team at [email protected]. We will respond within 30 days and may require government-issued identification, account verification details, and proof of address to verify your identity.

You have the right to rectification, which means you can request corrections or updates to any inaccurate or incomplete personal data we maintain about you. This includes the ability to update contact information, correct profile details, and modify account preferences. To exercise this right, you can use our account settings interface or submit a correction request through our support system. We will process your request within 15 days and may require current account credentials, specific data corrections requested, and verification of changes to process your request.

You have the right to erasure, which means you can request the deletion of your personal data when it’s no longer necessary for its original purpose. This includes the ability to delete your account, remove profile information, and withdraw consent for data processing. To exercise this right, submit a deletion request through our privacy center or contact our data protection team directly. We will respond within 30 days and may require account password confirmation, written deletion request, and identity verification documents to process your request.

You have the right to restrict processing, which means you can limit how we use your personal data while still storing it. This includes the ability to pause marketing communications, limit data analysis, and temporarily suspend profile visibility. To exercise this right, you can adjust your privacy settings or submit a processing restriction request through our dedicated form. We will implement restrictions within 7 days and may require account verification, specific restriction parameters, and confirmation of understanding the implications.

You have the right to data portability, which means you can receive your personal data in a structured, commonly used format and transmit it to another service provider. This includes the ability to export account details, download profile information, and transfer crafting patterns and projects. To exercise this right, you can use our data export tool or submit a portability request through our privacy center. We will process your request within 30 days and may require two-factor authentication, format preferences specification, and destination service verification.Data Processing and Security Measures

Data Types and Processing

We process Service Data which includes account details, profile information, and user preferences for knitting patterns and crafting tutorials. This processing involves secure storage, analysis, and optimization of user experiences, enabling us to provide personalized crafting recommendations and community features. For example, in the context of Home – General, this includes tracking favorite patterns, project progress, and yarn preferences. The legal basis for this processing is legitimate business interests and contract fulfillment, specifically to provide our core knitting and crafting services.

We process Technical Data which includes device information, browser type, IP address, and website interaction patterns. This processing involves automated collection and analysis, enabling us to optimize website performance and user experience. For example, in the context of Home – General, this includes adapting pattern displays for different devices and monitoring tutorial video performance. The legal basis for this processing is legitimate interests, specifically to maintain and improve our digital crafting platform.

We process Communication Data which includes messages, comments, forum posts, and customer service interactions. This processing involves storage, analysis, and moderation, enabling us to facilitate community engagement and provide support. For example, in the context of Home – General, this includes managing knitting circle discussions and pattern sharing forums. The legal basis for this processing is consent and legitimate interests, specifically to maintain our crafting community.

We process Transaction Data which includes purchase history, payment details, and shipping information for crafting supplies and patterns. This processing involves secure payment processing and order fulfillment, enabling us to provide our e-commerce services. For example, in the context of Home – General, this includes processing yarn purchases and pattern downloads. The legal basis for this processing is contract fulfillment and legal obligations, specifically to complete sales transactions.

We process Preference Data which includes crafting interests, skill levels, and customization choices. This processing involves analysis and personalization, enabling us to provide tailored content and recommendations. For example, in the context of Home – General, this includes suggesting suitable patterns based on skill level and preferred techniques. The legal basis for this processing is consent and legitimate interests, specifically to enhance user experience.

Security Implementation

Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.

We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.

Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.

Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.

We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.

All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.

International Transfers

We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies

International transfers are protected by GDPR standards, ISO 27001 certification, and local data protection laws, ensuring compliance with international privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures

Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees

Data Retention

We maintain specific retention periods for different data categories:

Retention Periods:
– Account Information: 7 years after account closure to comply with business and legal requirements
– Usage Data: 2 years to analyze long-term platform usage patterns
– Transaction Records: 10 years to meet tax and accounting obligations
– Communication History: 3 years to maintain service quality and dispute resolution
– Technical Logs: 1 year for security and performance optimization

These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences

Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy

Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain security protocols, and ensure basic site operations. We use them specifically for user authentication during pattern purchases and downloads, securing member areas where crafting patterns are stored, maintaining shopping cart sessions, and ensuring technical stability while users interact with our knitting tutorials and community features.

Essential Cookies: These cookies serve essential functions for basic website operations. They process login credentials and session data to enable secure access to your OxKnit.net account. For example, they maintain your active session while you browse patterns, save projects, or interact with our crafting community.

Functional Cookies: These cookies enhance your experience by remembering your preferences. They process your chosen display settings to enable personalized features. For example, they remember your preferred yarn weight measurements, knitting pattern display format, and tutorial video quality settings.

Analytics Cookies: These cookies help us understand user behavior. They process navigation and interaction data to enable website improvements. For example, they track which knitting patterns are most popular, how users interact with tutorial videos, and which crafting resources are most frequently accessed.

Performance Cookies: These cookies assess and improve website operation. They process technical performance data to enable optimal content delivery. For example, they monitor loading times for pattern images, ensure smooth video playback for tutorials, and optimize the delivery of high-resolution project photos.

Cookie Management

You can control cookie preferences through your browser settings, our cookie consent tool, privacy preferences center, and account settings. We provide granular control over non-essential cookies while maintaining necessary functionality for core features.

GDPR Compliance

For EU residents, we ensure explicit consent mechanisms before processing personal data. We minimize data collection to only what’s necessary for providing our knitting and crafting services. We maintain transparent processing practices and implement strict storage limitations.

CCPA Compliance

California residents have specific rights regarding their personal information. These include the right to know what personal information we collect, request deletion of their data, opt-out of data sales, receive equal service without discrimination, and access their collected information.

COPPA Compliance

For users under 13, we implement strict age verification requirements and require parental consent before collecting any personal information. We limit data collection to essential functions only and provide parents with access rights to review and manage their child’s information.

Updates and Changes

We regularly review and update our privacy practices to maintain compliance and protect user privacy. Users receive notifications about significant changes, and we may require renewed consent for material updates. All changes are clearly documented and monitored for continuous compliance.

Contact Information

For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise

This policy was created specifically for oxknit.net and covers all associated services within the Home – General industry.